What is the Advice Quality Standard

The Advice Quality Standard (AQS) is the only sector-owned, independently audited standard that focuses on advice.

The AQS is awarded to organisations that give advice to members of the public on legal issues. Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.

The AQS is owned by the Advice Services Alliance (ASA) and is managed by a committee of individuals with expertise in quality and the advice sector.

This site contains a directory for members of the public who are looking for advice agencies that hold the AQS and information for agencies who are interested in applying for the standard or booking an audit to renew their accreditation.

Frequently asked questions

Sign up to our news bulletin

* mandatory